We use premium fabrics, including high-quality wool, cotton, and linen, sourced from trusted mills. Our materials are chosen for comfort, durability, and timeless appeal, ensuring every piece meets the highest standards.

We provide a detailed size guide on our product pages. For bespoke or made-to-measure orders, we recommend scheduling a consultation or following our measurement guide for the perfect fit.

We recommend occasional dry cleaning for suits and tailored items. For casual wear, follow the washing instructions provided on the garment’s care label to maintain their quality.

We offer bespoke and made-to-measure tailoring for suits and shirts, as well as minor adjustments for ready-to-wear pieces. Our bespoke and made-to-measure service includes custom fittings, fabric selection, and design consultations.

Yes, we offer both in-person and virtual styling consultations. Contact us to book an appointment with one of our experts.

The process begins with a consultation to discuss your preferences. We take detailed measurements and guide you through fabric options and design choices. Your garment is then tailored and adjusted over several fittings to ensure a perfect fit.

We stand behind the quality of our products. If you encounter any issues with craftsmanship, please contact us, and we’ll do our best to make it right.

You can place an order directly through our website. Simply browse our collections, select your preferred items, and follow the checkout process.

Orders can be modified or canceled within 24 hours of placing them. Contact our customer service team as soon as possible for assistance.

You will receive a confirmation email with your order details shortly after placing your order. If you do not receive it, check your spam folder or contact us.

Please contact us within 7 days of receiving your order. We will arrange a return or exchange at no additional cost to you.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package online.

We offer both standard and express shipping. Delivery times and costs will be shown at checkout based on your location.

Yes, we ship worldwide. International shipping costs will vary depending on your location and will be calculated during checkout.

Standard shipping within Malaysia takes 2-3 business days, while international orders typically arrive within 7-14 business days. Express options are also available.

If your package is lost or arrives damaged, please contact us immediately. We will work with the courier to resolve the issue as quickly as possible.

Some countries may charge customs duties or import taxes. These fees are the responsibility of the recipient, and we recommend checking your local regulations before placing an order.

We accept returns on unworn, undamaged items within 7 days of delivery. Bespoke, made-to-measure, and personalized items are not eligible for return.

Please contact our customer service team with your order number to initiate a return or exchange. We will provide further instructions on the process.

Refunds are processed within 5-7 business days of receiving the returned item. You will be notified once the refund is issued.

Unfortunately, bespoke orders are final sale due to the personalized nature of the product. However, we will make necessary adjustments if the fit is not perfect.

We accept major credit/debit cards, online payment platforms, and bank transfers. Payment options will be displayed during checkout.

Yes, our website uses industry-standard encryption to ensure your payment details are safe and secure.

Currently, we only support one payment method per order.

If your payment is declined, please contact your bank or try using a different payment method. You can also reach out to our support team for help.

We are exploring flexible payment options. Stay tuned for updates or contact us for special arrangements.